Inferior Quality

A bed I've used for just under two years has collapsed in the middle and Dial a bed are trying to distance themselves from this. A senior manager spent 30min on a phone reminding me that i bought the bed when it was on sale there its foots toots. What i find funny is how these terms were not communicated to me at all when i paying. To make matters worse they sold me a bed with stains and they said because it's on sale I'll have to sort myself out. Now that the bed collapsed and the Brand sends me their people, I'm charged R2000. Im really disappointed after spending more than 8k spend at their store