1 reviews | Active since Apr 2016

09 May 2020, 16:22

Incorrect product delivered after instructions not followed!

I ordered a Queen Size, Extra Length Sealy Burgess Medium, SKU: B***6, and even took the extra matress protector to qaulify for the extra something on offer.

Delivered today, 09/05/2020. Delivery instruction was to call before delivery, this did not happen, I was not home to check that the correct bed was delivered.

So I get home and to my surprise the bed was delivered.

What was delivered:

1 x 152 F/W Vigour Matt E/L, SKU ***3 1 x 152 DAB Charcoal Base E/L, SKU ***0 1 x 152 Mat Prot Protectabed W/Proof, SKU ***2

The only SKU that corresponds with my order is the matress protector.

What are you going to do about it Dail-a-Bed?

You will collect the bed that you delivered incorrectly and deliver the bed that I ordered. It was ordered for a spesific reason, not because we wanted a Forty Winks, because we wanted a Sealy!

0
Replies (1)
Dial-a-bed
Dial-a-bed's reply09 May 2020, 16:25
Official
Hi Jean 

Thank you for messaging us 

We are sorry to read of your experience and for the incorrect order delivered. We would like to make things right. 

One of our managers will be in contact shortly to resolve the matter. 

Kind Regards, 
PM 
Dial a Bed