1 reviews | Active since Jan 2013

13 Oct 2015, 14:45

Incorrect information

Walked into Northgate Dial a Bed on Sunday 11 Oct. The indian lady who assisted us helped with the transaction. She imp**** that this was the last Slumbertop Double Bed in stock and that if we came anytime after, the price would have gone up. We paid and she advised that delivery would be Tuesday. I called her today to find out what time the bed will be delivered (after receiving no call from them), she then advised that they cannot deliver it today only tomorrow, of which after being disappointed I agreed. She then calls back and says that now they dont actually have any stock of that bed. This is extremely frustrating as the only reason we purchased the bed on Sunday was because she told us it was the last one and that the price would go up anytime. This is not the kind of service a customer should receive. I don't appreciate being ******* into purchasing something that I could have rather waited for. Although she did not force me to purchase, she encouraged me to make a rash decision. I would have been happy to purchase the bed another time if there was no stock. I feel that this is a sleazy way of earning commission! Once I receive my bed, I will not purchase there again!

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Replies (1)
Dial-a-bed
Dial-a-bed's reply13 Oct 2015, 15:56
Official
Hello clerrene,

Hi Mrs Bhabha,

We do acknowledge your complaint and apologize profusely for the wrong information received from our consultant.
We had several store openings this past week and stock have been going in and out at a frantic pace!

As explained via our conversation to yourself earlier, we have managed to secure you stock and delivery of your new base set will be scheduled for delivery tomorrow!

Dial-a-bed strives to give you only the best service possible in a very slow economic market and we again apologize and thank you for allowing us to sort our mistake out!

Thanking you

Warm regards

Gideon Haumann
***

Best regards,