impossible to order a bed

I've tried 3 times to order a bed online, only to be given an error message- after credit card details.<br> I then phoned your hotline, also 3 times, spoke to Zanita Gondile at reception, she always put me through to your accounts department instead of sales.<br> The person in accounts, tried to put me through to sales, but I was always cut off!<br> What does one have to do to order a bed with you?<br> Sent this e-mail to your complaints dept. only to have it bounce back.