I bought a bed on the 4th of December. Today 11 days later I still did not received my bed. I try to call them, but there is only music playing and I tried to do the Whatsapp, but they don’t answer. They have extremely poor service. Actually no servive at

I bought a bed on the 4th of December. Today 11 days later I still did not received my bed. I try to call them, but there is only music playing and I tried to do the Whatsapp, but they don’t answer. They have extremely poor service. Actually no servive at all. How can I get my refund!!!!