SJ
Shaaiesta J

1 reviews | Active since Jul 2020

31 Jan 2023, 14:17

Great service on the 100 nights sleep guaranteed and great consult

I bought a bed from dial a bed last year and by the 55th day the bed was not comfortable for me.

I email dial a bed to claim 100 nights guarantee and Janet was appointed as my consultant to assist with an exchange.

I wasn't understanding the calculations etc of monies to be paid as the new mattress was more. Janet took the time and had so much patience with me and explained via email even sending breakdowns of costing etc and even called me to explain when I still didn't understand. Janet also assisted me previously with a pillow exchange and was so quick and deligant.

Thank you very much for assisting me with the exchange and mostly Thank you so much for your patience and understanding Janet

You are great at your job and I highly appreciate your assistance.

Janet needs a raise or promotion to train consultants to be so professional and patient like her

God bless.

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Replies (1)
Dial-a-bed
Dial-a-bed's reply31 Jan 2023, 15:20
Official
Hi Shaaiesta, thank you for sharing your positive experience with us. We will let Janet know to keep up the good work! Thanks, NG.