Great buying experience

I moved to Richards bay in February 2024 for a new job. First time living alone and needed a bed. I am a person who love my sleep and this decision was important for me. After months of shopping around for the perfect bed i ended up buying the most expensive and beautiful bed I saw at dial a bed Richards bay. At that time i was really happy about my purchase. Including the Service I received from Sthembile the sales lady who assisted me. She was very kind and very informative. This was a plush 35k plus bed I wont mention the name because of certain reasons. After getting the bed I started getting back and neck pains .Never did I think it might be the bed I loved and purchased, no way. I went to a few chiropractor visits and physiotherapy visits thinking it my long hours of sitting at work. But i soon realized that what if it is my bed. I did not want to believe it but after consultation i realized my body did not want this super soft bed. I went to back to dial a bed to tell them my story, Sthembile was very empathetic and treated this with so much professionalism and sincerity. She then advised me on the 100 day comfort exchange that I had even forgotten about and I was on day 90. Since Richards bay is a small town and I was traveling to JHB in a few weeks they allowed me to look at other options in their big store to make a decision. I then was in communication more with the Regional manager Rashid Khan who was so kind and managed to make this experience for me a good one. After choosing a different bed , delivery was done within 4 days and I must say the service I received was one of the best in a very long time. Mthokosizi the store manager at Richards Bay played an awesome role and always tries to find solutions. I ended up buying a Medium comfort bed and my body loves the bed. Thank you dial a bed Richards Bay.