1 reviews | Active since Nov 2010
Got half a bed delivered!
My first experience with dial-a-bed has been absolutely terrible. I pay via eft there was a slight delay due to us having our last meetings for the year from Monday but I paid on Wednesday night after our meeting broke. I ordered the black Friday sale Restonic bed set king XL. I call the call centre a few times to confirm payment, spoke to Solly and Natalie. Same story they need to come back to me which none ever did unless I called them to follow up. On the weekend...Saturday and Sunday I get calls from cell numbers I don't know. I don't answer calls I don't know on weekends because I have a work phone and I get unnecessary calls for work. Today (Monday), I get a call saying they want to deliver the bed. I am surprised because I chose to collect the bed from the warehouse. The drivers were very patient and waited for my brother to come home in the afternoon only to be told they delivered only a mattress! My order said a bed set. Also I am beyond irritated that nobody could call me and say your order is confirmed and we would like to deliver! Solly just complained that I am expecting too much for only making payment on Wednesday night and its only Friday. I also am irritated that I got half my order with no invoice with the delivery that I didn't ask for and my order online is still showing as pending. It's almost like someone just made up my order without consulting the actual order number.
Firstly we would like to apologise for the inconvenience caused. We have received confirmation from Natalie that she has been in contact with you and this has now been resolved.
Kind regards
Dial-a-Bed Team
Best regards,
Firstly we would like to apologise for the inconvenience caused. We have received confirmation from Natalie that she has been in contact with you and this has now been resolved.
Kind regards
Dial-a-Bed Team
Best regards,
