Goods supp**** not up to standard

We bought a double bed from Dial a Bed 24th April 2015. We were not happy with the bed as it \sagged\" after a month of sleeping on it. We returned to the store and requested the salesman to replace it with a different type of bed. (We tried everything from firm to soft). He promised us that he was even willing to pay from his own pocket if necessary, but he wanted us to be satisfied with the product. We had to pay for the delivery of the bed every time, until at last we refused to do so. He then has the bed delivered free of charge after the 3rd complaint. We went back to the store after 3 months to complain about the same thing, when a manageress approached us saying Slamdien was fired due to poor service and that is the only reason she would replace the bed this time. <br> At this stage we cannot get a proper night's sleep on the very uncomfortable bed. The mattress has to be turned every 2nd night in order to sleep for a few hours. We are now stuck with a bed we cannot sleep on through the night as Dial a Bed has a \"no money back\" policy. <br> We want to inform other prospective buyers not to buy from Dial a Bed to avoid the same situation taking place."