Goods not received

I purchased a sleeper couch at Dail a bed in Eastgate Jhb on the 30/01/2017 and was told the delivery would take place the following day. On the 31/01/2017 at 8.10am i received a call from their consultant by the name Sthembile and she was rude and unprofessional when in asked what time should i expect the delivery guy as i had to make the necessary arrangement before hand. I requested her to call me back at 8.30am as i had a meeting to attend to but i never heard from her again. At around 2pm i received a call from a guy by the name Bright asking me if ill be home in an hour told him ill be available between 4.30 and 4.45pm because i was still busy at work. i then called Bright at 4.35pm asking how he was and he told me he is not coming to deliver my couch he is in Clearwater doing other deliveries. When i asked him when should i expect his arrival he said 'maybe' tomorrow. I failed to understand what was going on cause no one had called me well in advance to tell me there will be change of plan. I then told him i will not be available the following as i will be working late so i negotiated if they can bring the couch later that evening Bright said he will try and speak to his boss and get back to me.At 6.15pm i called again Bright asking for follow up and he said he is somewhere else making his final delivery for the day his boss refused for him to deliver to my place at that time i was the one making calls negotiating times cause no one saw the need to pick their phones and let me know what was gong on i then said fine bring the couch tomorrow at 12pm during my lunch. Today is the 1st Feb 1pm and i still have not heard anything from Dial a Bed people.

I dont know where my couch is and i think i dont ant that couch anymore because of their ******* and unprofessional service for clients, if they know they have a lot of deliveries to make in a day why do they insist on saying the goods will be delivered the following day after date of purchase. I have tried several time to contact the so called branch manager Indira and she hasn't responded to my sms nor calls. What was the point of her giving me her business card if she wont take my calls.

This is ******* and unacceptable.