Gatvol for Poor Service Delivery

Good day

I am EXTREMELY unsatisfied with the after cash sales service at the Dial a Bed branch and warehouse facility in George Western Cape.

This service must have a minus rating, let me explain.

We bought an aproxamite 10k+ base and matress set that was on offer online. In store they introduced and sold a similar product of which we accepted and paid promptly. We then offered to collect ourselves in which we assured that the Warehouse will be pre-informed and ready for us to collect the correct purchased product. Furthermore we received prompt, friendly and on the point service from the collection point personnel, however assembling and was uploaded ASAP with the bought product, however on assembling and unpacking we realised the base does not fit the matress size.

Subsequently we contacted the Sales person (Charlie) and he informed us to sleep on the matress but not unpack and open the base.

How does he think we realised the base and matress does not fit?

We have already discarded our previous base and matress and were looking forward on having a good nights rest on our new purchase (dial today sleep tonight) does not happen in George Dial a Bed.

We are appolingly dissapointed after expecting us to pay upfront

Folllowing a tendous effort to contact the sales person he told us he told us its got nothing to do with him we must contact the warehouse where we collected the procured product.

Following verbal altercations he promised to use his own airtime to confirm with the Warehouse Manager they will resolve the faulty supply before 10:00 AM, 28th March 2025. If not so we demand action to be taken.

We will not in future recommend Dial a Bed as a Preferred Service Provider.

This is poor performance.

Demanding Pre-emp payment