Fix your systems!

We contacted the Northgate Branch on the 30th of May to cancel our laybye,Victor advised us to send the required documents,we sent him a text on whatsapp on the 31st to advise that we send the required documents.He responded to confirm receipt of docs and that he will forward to finance..We have been following up and even went to the store to folow up and he says systems have been down ever since and he is awaiting technicians to resolve..please sort this matter out we want our refund urgently!!