False promises, no delivery

On 16 November 2017 I ordered two bed bases and mattresses from dial-a-bed in Willowbridge Mall, Cape Town to the value of R20K. The salesman was helpful. We asked for delivery in Pretoria. The salesman checked with the warehouse in the region and told us that stock would be available in less than a week's time and that we would be called on 21 Nov for delivery to be arranged for 22 Nov or thereabouts. On this basis, I placed an order and paid all the money. On or around 20 Nov, the salesman called and said there was a delay; the warehouse would call us only on 27 Nov. I accepted this as I didn't seem to have a choice. the 27th came and went. I then today called the store again. They are now quite vague and suggests the warehouse would call around the 29th to arrange on the 30th. I said we are busy people and cannot arrange a day in advance and that I would be awaiting their call this morning. And then: nothing.

It is clear we were misled on timing initially and it is now not clear when we will ever get the beds. We ordered these in good time in order to leave on holiday on 1 Dec. They were for an 80 y o who will move into a care facility and who will need them on 1 January. I will never deal with this company again.