False promises

I bought a bed on 17 December 2017. I was promised delivery on 19 December 2017. I called twice, sent an email to dial a bed's customer service but have not heard from them yet. The bed is for my 86 year old sick mother who has come to stay with me after being hospitalised with pneumonia. We're really very uncomfortable because we are now forced to share a bed with her, causing everyone discomfort and irritation. Dial a bed has let us down. They really have little idea how their failure to deliver has impacted us negatively.