GC
Godfrey C

1 reviews | Active since Feb 2018

12 Jan 2024, 10:40

False advertising

I ordered a Slumber King Gelmax double bed on Saturday 6 January. On the bed ad, it showed. " Fast Delivery." By Tuesday the 9th, I had heard nothing. There is no communication from them at all, other than to say the order is placed and tne warehouse will contact me. On the Tuesday, I called customer services and spoke with Tash. All he would say is that the warehouse will contact me, and I must just wait. I explained it was supposed to be fast delivery. I asked him to come back to me. I am still waiting. I then went onto live chat. Was told that all the beds on their website say. Fast delivery. When I looked again, the flag was removed. I did a live chat again this morning, all I am told is that I must wait. They are waiting for stock, and the warehouse will contact me. No one will give me any idea on delivery. I must just wait till someone decides to contact me. I have no bed, and no idea if or when I will receive it.

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Replies (3)
Dial-a-bed
Dial-a-bed's reply12 Jan 2024, 10:49
Official
Hi Godfrey, we are sad to read about your shopping experience on our website. Your feedback has been escalated to our online manager for an indication of when delivery can be expected.
Please bare with us while we wait on an answer from the warehouse. We will provide another update shortly. 
Thanks, JS. 
GC
Godfrey C's update12 Jan 2024, 12:28
Reviewer Update
I regret not ordering a bed from another company, it would have been delivered by now. As I tried to explain to those there, is tbat my tenant is sleeping on the floor and we can' set up th room until the bed is here.
Dial-a-bed
Dial-a-bed's reply12 Jan 2024, 12:57
Official
Hi Godfrey, 
We ran out of stock on the bed you purchased due to high demand volumes. We will receive new stock later this month. In the mean time, Jeanet from our online team will be calling you to discuss alternate options that can be delivered ASAP.
We greatly thank you for your patience and understanding in this regard.
J.S