Failure to Comply with Consumer Protection Act: Return and Refund Outstanding Since 15 December

I am extremely disappointed with Dial-a-Bed’s after-sales service and lack of communication regarding a return and refund. A mattress was delivered to me on 13 December. On 15 December, I immediately requested a return and refund, as the mattress was not suitable. The mattress is unused and still in its original packaging. Dial-a-Bed requested photographs, which I provided promptly. I then received confirmation that the warehouse would contact me to arrange collection and that the refund would be processed once the mattress was received. Since then: No collection has been arranged No one has contacted me Multiple follow-up emails and phone calls have gone unanswered Even after contacting Dial-a-Bed on Facebook, I was only told that the “online team will be in contact”, which has still not happened I have now sent a final notice requesting confirmation of the pickup date and refund timeline, but I am still waiting for a response. While I acknowledge the R499 pickup fee, the ongoing delay and lack of communication is entirely due to Dial-a-Bed’s failure to act. This situation has caused unnecessary inconvenience and financial frustration. I simply want: The mattress collected urgently, and My refund processed without further delay I hope Dial-a-Bed will resolve this matter promptly before further escalation.