KM
Kirsty M

1 reviews | Active since Jun 2018

12 Oct 2018, 13:03

Failure to adhere to Promise

I ordered and paid for a bed last week Saturday at your Greenstone branch and was told and assured that it would be delivered this Saturday. I called on Monday to follow up and was advised that the mattress would be received into the warehouse today and delivered tomorrow. I called today to follow up and was advise that my bed may not be delivered tomorrow as promised due to some issue. This is totally unacceptable. You have taken my money NO problem but have failed to keep to the agreement. I want my mattress delivered tomorrow as promised or i will cancel my order and take my business else where!

0
Replies (1)
Dial-a-bed
Dial-a-bed's reply15 Oct 2018, 09:32
Official

Hi Kirsty

We would like to apologise for the inconvenience caused. We have received confirmation that your stock was delivered to you on Saturday 13 October.

Kind regards

Dial-a-Bed Team