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Mamohapi M

1 reviews | Active since Jul 2018

10 Jun 2020, 15:45

Extremely Disappointed

Highly disappointed with Dial-A-Bed. I bought a bed online on the 29th of May 2020. They are terrible at communicating. If there is no stock you simply say so, as opposed to keeping quiet. The so called "Live Support" chat is horrible, you see that you are number 8 on the queue, when you get to one, it simply reconnects. I have been buying online for a while now, I have never had this issue. Once again, if there is no stock just say so, refund the money so I can go some place else!!! The information on the website is obviously a lie, no one contacted me after 48 hours to confirm delivery date, and the 3-5 working days delivery is simply not true!!!

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Replies (1)
Dial-a-bed
Dial-a-bed's reply10 Jun 2020, 15:49
Official
Hi Mamohapi

Thank you for sharing your feedback. 

We are sorry to read of your experience and would like to make things. 

One of our managers will be contacting you to resolve the matter. 

Kind Regards, 
PM
Dial a Bed