Exchange Delay

I placed an order for a bed on the website on 6th May and it was delivered by the 7th and all was good. When I unwrapped the bed I discovered that it was actual smaller than the bed already had. When I ordered this bed, I was trying to get a replacement bed with exact same bed because any other size bed I did not fit, my legs would hang at the end.

I spoke to customer care and they said to me to email my exchange request to *** which I did on the 7th still. Then on the 9th I followed up with a call and I was told someone would call me.

No call came yesterday and at this point I'm not sure how to rate you. Although my initial order was excellent, the after delivery service is proving to be a challenge.

Can you please help with the exchange.

Thanks