1 reviews | Active since May 2016

23 Jul 2018, 10:50

Excellent and professional service

I bought a Sealy Posturepedic bed almost 12 months ago, but there was something wrong with the mattress and a spring started to stick out from the side. I phoned the store, knowing that the 6-month warranty had expired but assumed this might be fabric defect, they immediately sprung into action to resolve this matter. Dial-a-bed in Clearwater Mall kept in contact with me to find out of Sealy has contacted me, and everybody was extremely professional in resolving this issue. Sealy replaced the bed without any problems, and now I can sleep again :) Thank you for your professionality and eagerness to help!

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Replies (1)
Dial-a-bed
Dial-a-bed's reply24 Jul 2018, 14:23
Official

Hi Helene

We would like to thank you for taking the time posting this compliment. We are delighted to hear the team has maintained the high standards of service we aim for in the after sales experience. Your compliment has been forwarded to the relevant team.

Kind regards

Dial-a-Bed Team