Emtpy promises, bad communication

<p>I am extremely disappointed with dial-a-bed. I ordered and paid for a single bed base and matrass 3 weeks ago through their Gezina Branch. According to them it would take 5-7 days to be delivered to the store for pick-up. 9 days later I called to confirm that the bed will be available on that weekend because I had to make special arrangements to pick it up when I was in town and I wanted to use it that weekend. They assured me it would be ready that Friday, at latest Saturday. On Saturday the manager told me it would be ready that Monday because the warehouse did not have stock at the moment but they would offer us free delivery. Thus we had to change the order to delivery and I had to make special arrangements for people to wait around to receive the bed at our flat. But nothing that Monday. They said the Tuesday. Then that Friday. Then the next Monday(today). Every time I had to phone THEM to enquire about the status of my delivery. Every time they gave me another date for delivery and I had to make special arrangements for someone to be there to receive the bed. I was disappointed every single time. Terrible service and their lack of communication is unbelievable. It has been 3 weeks now and still no bed. No phone call to even let me know what is happening. I don't think I will every use them again.</p>