TM
Tshepiso M

1 reviews | Active since Aug 2016

05 Nov 2020, 08:23

Dont shop at Dial a bed San ridge. Worst experience regarding product delivery & customer service.

Dial a bed San Ridge shopping center is the worst after payimg for my bed and pillows they made me pay delivery and told me that i couldnt take my pillows they have to be delivered as they under 1 invoice. Secondly i have to sleep on the floor for 4 days as dial a bed had promised me that they take 2 days to deliever after paying. They delivered after a week!!!!!

The sales person *Victor* from San Ridge branch kept lying over the phone each time i called saying " the delivery is coming today" each day i called. Including a lady from the head office. I demanded my money back so i could go shop elsewhere and they refused saying they dont do refunds.

The worst experience every with Dial a bed.!

0
Replies (3)
Dial-a-bed
Dial-a-bed's reply05 Nov 2020, 08:27
Official
Hi Tshepiso, 

Thank you for sharing your review with us. 

We are sorry to read of your experience - regional manager will be in touch with you shortly to resolve the matter. 

Kind Regards, 
Dial a Bed 
TM
Tshepiso M's update05 Nov 2020, 08:59
Reviewer Update
Till this day i still havent recieved my bed.
Dial-a-bed
Dial-a-bed's reply05 Nov 2020, 09:46
Official
Hi Tshepiso,

We have confirmation that the bed will be delivered today. 

Thank you

Regards, 
Dial a Bed