DON'T ORDER FROM DIAL A BED!!!

We had a terrible experience with the dial a bed customer service team. Waited 12 days for an email response even after following up twice. Imagine your 80 year old grandmother sleeping on a faulty mattress for over a month due to their lack of urgency or care. I had to call them to ask for someome to respond to me, and then had to follow up the very next day again as I still hadn't received a response as promised. We then had to follow up AGAIN after being assured that their warehouse team would contact us regarding a delivery, only to receive a random call that a driver was at our gate, with no prior arrangement that they'd be collecting the mattress. This is something that a person needs to prep for.

I still haven't been contacted by their head office as promised, nor has my query been escalated after asking multiple times to speak to a manager.

Terrible! We'll never support this business ever again due to their pure lack of care for customers.