Don't expect what you see online
Order online and it is in stock and says 2-4 days delivery ....not so. The only people who can help you when you check is some WhatsApp bot or something and takes forever to transfer to an "agent" which is totally ineffective. Managed to get hold of someone at a local branch, was assured I would be called yesterday to organise delivery but nothing. Now I'm back to the "thanks we're transferring you back to an agent" - simple rule for businesses, if you don't have stock or cant deliverer in 2-4 days don't say so. Zero communication, feels like I'm just expected to suck it up and wait.
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Replies (3)
Dial-a-bed's replyOfficial
08 May 2026, 11:59Good day, Duncan. Your query has been escalated to our regional manager for assistance. We will be in contact with you soon. Thanks, BM.
Dial-a-bed's reply08 May 2026, 11:59
Official
Good day, Duncan. Your query has been escalated to our regional manager for assistance. We will be in contact with you soon. Thanks, BM.
's updateReviewer Update
08 May 2026, 12:22Yeah let's see .....literally just moved to a new province and sleeping on the floor while waiting for you guys. I'll update here if I actually get contacted by regional manager, somehow I have my doubts (got told someone would call me yesterday already)
's update08 May 2026, 12:22
Reviewer Update
Yeah let's see .....literally just moved to a new province and sleeping on the floor while waiting for you guys. I'll update here if I actually get contacted by regional manager, somehow I have my doubts (got told someone would call me yesterday already)
Dial-a-bed's replyOfficial
08 May 2026, 13:39Good afternoon, Duncan.
We have followed up on your query with our support team, and we can confirm that management is actively working on resolving your query.
We will be in contact with you soon to provide an update.
Thanks, NM.
We have followed up on your query with our support team, and we can confirm that management is actively working on resolving your query.
We will be in contact with you soon to provide an update.
Thanks, NM.
Dial-a-bed's reply08 May 2026, 13:39
Official
Good afternoon, Duncan.
We have followed up on your query with our support team, and we can confirm that management is actively working on resolving your query.
We will be in contact with you soon to provide an update.
Thanks, NM.
We have followed up on your query with our support team, and we can confirm that management is actively working on resolving your query.
We will be in contact with you soon to provide an update.
Thanks, NM.