VN
Viswanath N

1 reviews | Active since Jan 2020

03 Jan 2020, 11:13

Do not go to the Woodmead Store

Very poor experience. We showed the dimensions of my mattress and the Sales representative suggested a size of the base which was wrong and delivered. When called upon, i was asked to pay the delivery charges again(for the same day) and it was not delivered as promised. Ezikiel was so rude on the phone and wanting me to understand him ??? It should ideally be the inverse. A sales person should be patient to hear the customer. I paid two delivery charges for a mistake of the sales person and in-spite of paying for same day delivery i got the right base delivered 3 days after paying twice the delivery charges and hearing stories about bases being ****** in Alexandra.Completely chaotic delivery management. Worst ever experience a customer would face for a product that has no warranty !!!!!!

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Replies (3)
Dial-a-bed
Dial-a-bed's reply03 Jan 2020, 11:22
Official
Hi Viswanath, 

Thank you for messaging us  with your review. 

We are terribly sorry to read of your experience and would like to make things right. We have noted of your feedback and one of our managers will be in contact to resolve the matter. 

Kind Regards, 
PM
Dial a Bed 
VN
Viswanath N's update13 Jan 2020, 11:48
Reviewer Update
It has been 10 full days and a full working week gone past and I have not even heard any promotion calls from this organization leave about resolving my problem. I thought this is franchise problem at one of the store but this is now a Brand & organization level problem. So if the managers who were supposed to resolve clients problem are lethargic, imagine the Sales representative.

DO not trust this Brand or the stores!!!!!!
Dial-a-bed
Dial-a-bed's reply13 Jan 2020, 15:40
Official
Hi Viswanath, 

Once again thank you for messaging us and attending to our call earlier today. 

This is to confirm, as per telecon, that the second delivery fee will be waived and refunded to you. 

Kind Regards, 
PM
Dial a Bed