1 reviews | Active since Jan 2020
Do not go to the Woodmead Store
Very poor experience. We showed the dimensions of my mattress and the Sales representative suggested a size of the base which was wrong and delivered. When called upon, i was asked to pay the delivery charges again(for the same day) and it was not delivered as promised. Ezikiel was so rude on the phone and wanting me to understand him ??? It should ideally be the inverse. A sales person should be patient to hear the customer. I paid two delivery charges for a mistake of the sales person and in-spite of paying for same day delivery i got the right base delivered 3 days after paying twice the delivery charges and hearing stories about bases being ****** in Alexandra.Completely chaotic delivery management. Worst ever experience a customer would face for a product that has no warranty !!!!!!
Thank you for messaging us with your review.
We are terribly sorry to read of your experience and would like to make things right. We have noted of your feedback and one of our managers will be in contact to resolve the matter.
Kind Regards,
PM
Dial a Bed
Thank you for messaging us with your review.
We are terribly sorry to read of your experience and would like to make things right. We have noted of your feedback and one of our managers will be in contact to resolve the matter.
Kind Regards,
PM
Dial a Bed
DO not trust this Brand or the stores!!!!!!
DO not trust this Brand or the stores!!!!!!
Once again thank you for messaging us and attending to our call earlier today.
This is to confirm, as per telecon, that the second delivery fee will be waived and refunded to you.
Kind Regards,
PM
Dial a Bed
Once again thank you for messaging us and attending to our call earlier today.
This is to confirm, as per telecon, that the second delivery fee will be waived and refunded to you.
Kind Regards,
PM
Dial a Bed
