Dissatisfied

Good day I would like to place on record my experience at Dial A Bed, Eastgate branch. I purchased a 40 winks double bed, base and mattress as well as a mattress protector on 12 February 2026. The person I dealt with is Anna, who is extremely loud, rude and dismissive. I am aware of your company policy that the bed must be kept (used) for 30 days before an exchange will take place, I find this unacceptable, as it took me 3 nights to discover the bed is too soft, and, without disclosing details, I know for a fact that an individual purchased a bed at the Bryanston branch, she informed them after 2 days that the bed was not suitable and was uncomfortable, the suggestion they gave her was to use it for a couple more days, the bed was exchanged after one week of purchase – that is good customer service! When I initially made the purchase I was told that after 30 days, I could exchange the bed, “for ANY other bed” I was then told on Saturday that I cannot exchange a double base and mattress for a queen base & mattress. In my opinion this makes absolutely NO sense whatsoever! that a customer is discouraged from spending more money in your store. It is honestly Unbelievable! Anna showed me a lower base on Saturday too, as my big concern when I bought the bed was that it is too high, although she insists that I was told about a lower base when purchasing the bed – I was not told. I did mention to Anna that I would report this matter on hellopeter, her response to that was, Do it, I don’t care! Thanking you in advance Jenny Fuller ***