Dissatisfied Customer

I purchased a bed 3 years ago and had a major problem with the bed because it bulged. The bed was changed and believe you me, this time the bed sunk on the right had side. Contacted Dial a bed who now wants to pay R1500 on top of the original purchase price to obtain another bed. This i find unacceptable and bad business ethics. I will not recommend them to anyone. What happed to the rule that the customer is king. Regards Liz