Dishonest Guarantees

We bought a forty winks bed in a box about 20 months ago after the sales person advised us that it was a good and comfortable bed. It was a very comfortable bed but the springs collapsed around 3 months ago resulting in sleepless nights. We contacted Dial-a-bed as the bed was still under guarantee. It took 2 months to get a replacement but we did not get the same bed. We were told that those beds were manufactured by Rainbow Home at the time and Dial-a-bed is no longer in business with them. Dial-a-bed said that Rainbow Home would replace the bed with a “same spec” bed but we had no choice in what bed to choose. The new bed-in-box did not arrive in a box as it was previously opened to “check” for any defects. This bed is of far worse quality. We can feel the springs through the bed and it is already sinking in the middle. We are incredibly disappointed in Dial-a-bed and their so called guarantees. We are back to sleepless nights and sore backs.