Dishonest and Rude staff at Verdi Center.

Please note I do not have my bed. Your manager of the store was very rude to me on the phone now after I was promised I will receive my bed today. The bed is still not at my house. 21 days later. Can this be escalated to an area manager?

Firstly,he accused me of making up stories that I did not ask about delivery time. When he was not part of the conversation.

I will not be **** to over and over.