Disgusting service and lies

I received a quote and paid for a bed from Dial-a-bed Woodmead on 4 September. I have always bought beds from this store, experiencing exceptional service. I was told by the sales person, Ndumi, that I can expect the bed in 7-10 working days. This means that I should have received my new bed by Friday 15 September. Just to note that nowhere is it written that I would have to wait 7-10 business days for delivery. On Thursday 14 September, I called the store to see where we are with delivery. Ndumi told me that the money only reflected in their account on Wednesday 6 September, so I should expect delivery by the latest, Tuesday 19 September. Nowhere does it state that they would need to wait for the funds to be reflecting in their account before processing delivery. I had to send through proof of payment. What for? Today is Wednesday 20 September and I STILL have not received my new bed. I called the Woodmead store yesterday. Ndumi was off, but another sales person tried to get hold of Head Office. It was after 4pm. Head Office closes at 4pm. Ndumi called me this morning, assuring me that the bed would be delivered today. At about 3.50pm, I received a call from Celeste from Head Office, informing me that the bed would be delivered tomorrow. NOT GOOD ENOUGH! I told Celeste that I don't care if the bed is delivered by their CEO at 9pm tonight, but I will have my bed today. She couldn't help me. Ndumi from Woodmead called me straight afterwards. I told him that the bed WILL be delivered today. Ndumi started shouting at me on the phone. I was given the regional manager's cell phone number. No surprise that her phone is off at 4pm! I am fuming with the shocking customer care received from Dial-a-bed. The deceit on their part is mind blowing. My many years of being a loyal customer has come to an end.