Disgusting service

I purchased a bed online on the 25th of November and called to confirm my order the next day. I was told all is in order and the warehouse would contact me on monday to areange delivery. Its now Tuesday and inhave not received a cal either from the warehouse or dial a bed.

When I called the call center I was told the bed isn't in stock... I was not informed when I called on the Saturday to confirm the order. I was also told I couldn't speak to the manager in customer compliant because they only respond to emails.

This is unacceptable service. I cannot get a refund in time to purchase another bed nor can I change the bed in-store. You need to have better communication with your clients or alternative methods of replacement if the bed isn't available.

In the meantime I will be sleeping on a couch.

Horrible customer service I will definitely not be recommending online purchases