Disappointing service delivery

I am a very upset customer.My husband and I purchased a bed from the arbour crossing branch.The first bed we saw and liked was not in stock and had to be ordered. Then.Then the sales lady-Slie told us that the second bed we liked was in stock and it will be delivered in 3 days time.,so even though the second bed was more expensive than the first one we liked,we decided to pay the difference,because we are in desperate need of a bed.The day of delivery slie called my husband and told him the bed was damaged and another one has to be ordered,so we paid extra for a bed that we still have to wait for,we feel very cheated,then slie informed my husband that the bed will be delivered this past Saturday,no one called and confirmed a time,i called the store and they then told me the driver had an accident,we still don't have a bed,and we refuse to pay a delivery fee.This is appalling service from such a big franchise.If we don't receive our bed tomorrow we want a refund.