JN
Jenny N

1 reviews | Active since Apr 2009

23 Mar 2015, 14:42

Dirty Mattresses!

Dial a Bed process orders that they cannot meet! I purchased 4 Sealy posturepedic mattresses from Dial a Bed Centurion in February this year. Despite my assurance that I will receive the mattresses within a few days, it took more than 3 weeks for the mattresses to be delivered. The mattresses were of inferior quality and I asked them to replace 2 of them. Last Friday after 4 weeks the mattresses were replaced only to find out that these were dirty and frayed mattresses! It seem like used mattresses were re-wrapped and delivered as new! My helper pointed this out to the delivery guys and they were rude and arrogant and rep**** \Tell your owners if they don't like the mattresses they must go buy it from another shop!"<br> I complained to the manager regarding the poor service and the quality of the mattresses"

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Replies (1)
Dial-a-bed
Dial-a-bed's reply01 Apr 2015, 13:58
Official
Hello Jenny,

With regards to your complaint

We have refereed this matter to the relevant team for assistance

Do expect communication soon

Apologies for the inconvenience caused

Kind Regards

Dial-a-bed
011 611 874

Best regards,