Diall a bed worse service

Bought beds on Friday 23 Nov, at the Vredenburg branch, they checked stock, I paid for delivery, phoned them on Tuesday inquiring when to ecpect delivery, was told Cape Town will contact me but delivery no later than Thursday. Phoned branch again on Thursday was then told that they are waiting for stock and it must come from Johannesburg, I was not happy about this and told the lady that at the time of my purchase stock was available and why was it not booked for me as I paid for it. She promised to phone back, still waiting. Worse service ever