Dial-bed-bed poor service and bad goods

I bought a bed at dial-a-bed parkview, the bed is making noise, i since reported this at their store on the 16th of December and the have not done anything about it. Since I reported this I have be to their store 3 time with regards to this matter, and its been story after story. What I get is "supplier this , supplier that" and no action.

I spoke to their supplier from restonic on the phone yesterday and he was just plain rude

I have never received such poor poor service.