Dial a lie

I wrote a review a while back regarding our Sealy base that’s broken after purchasing it in January.

After 3 months of waiting patiently and going as far as speaking to the regional manager of Dial a bed I finally received a call from Sealy on Tuesday last week and on Thursday Dial a bed contacted me and confirmed that Sealy gave them confirmation to replace our ENTIRE base set and the branch even gave me an option to come into the store to choose another bed set to the same value of our current bed. I told them there’s no need as the mattress is perfectly fine and that we just need a new base. The manager corrected me and told me that Sealy confirmed an ENTIRE new base set.

We arranged for delivery today and my partner even took a day’s leave to receive the new bed. Dial a bed arrived with a mattress only.... and still said they were only told a mattress.

This is getting out of hand and no amount of apologies and sweet talk from managers will change my mind. We will never ever support dial a bed again.

Why replace a mattress only when it’s the base.

Mind blowing & ****************.