Dial-a-Deceit

I bought kingsize bed from Dial-a-Bed Parkview Mall for an amount of R16 375.08 on 14th December 2017. I was attracted to this Seally Traviata Ultra Plush by the 10 years guarantee that was sold to me by Sam Maake, a Dial-a-Bed salesman in the shop. After a year the stitches and handles of this expensive bed started coming off and peeling. I reported the fault on 08 January 2019. I was informed by the store manager that the factory was still closed in January and they will contact the factory once they are opened the following week. I did not hear from the Store until August this year. I went back to them to ask why they didn’t keep their promise. They promised to do a follow-up the following week.

On 26th August 2019, I was contacted by an Inspector from Bravo Sleep Products, one Mr Hlongwane, who came to inspect the bed. My husband was home to meet him and show him the damage on the bed. He spent 20 minutes taking pictures of the labels and the obvious dangling threads everywhere. He left promising that his factory will contact us soon.

The following day on 27th August we received a call from Rachels who told me that there is no damage or fault on the mattress. I was also told the mattress is out of guarantee and that the ten years does not apply to the product if it maintains the same level.

I can only say I feel deceived and misled by Bravo and Dial-a-Bed. The 10 years guarantee promise is just a marketing gimmick to lure customers. There is no commitment to meet the promise they make. I wonder how many people out there have been duped with the same gimmick. It has to stop.

Dial-a-Bed Parkview Centre’s number is *** (Mpho Ledwaba) Bravo Group Sleep Products *** (Sipho Malope)