MT
Melissa T
1 reviews | Active since Mar 2019
10 Sept 2019, 10:38
Dial-a-broken bed
We purchased a bed from Dial - a - Bed on 11 January 2019. The Sealy bed we purchased cost close to 18K - you would expect the bed to last a long time after paying that amount, right?
Well not in this case. We noticed the mattress started to sag in the middle and has only gotten worse. When lifting the mattress to locate the problem we noticed that the center part of the base collapsed and there are other parts of the base that is loose/squeaky. As a result the ,mattress is no longer comfortable.
We contacted the manager of the store and he advised us to simply "buy a new base" and said that he will contact the factory and someone will come around to inspect the broken base. We haven't heard any update and by judging similar posts in this nature, we're not the first ones experiencing a lack of communication regarding our situation.
In my opinion it is a factory fault and it should be replaced or fixed at least and we should not simply just "buy a new base" after spending so much money on a bed less than 9 months ago. Where is the guarantee/warranty in this situation?
Helpful (0)
Replies (3)0
Replies (3)
Dial-a-bed's replyOfficial
10 Sept 2019, 12:55Hi Melissa
We are terribly sorry to read of your experience with one of our products.
May you Kindly confirm the store where the purchase was done.
Once confirmed the matter will be escalated to the store and one of our managers will call to furthers assist.
Regards
JM
Dial a Bed
We are terribly sorry to read of your experience with one of our products.
May you Kindly confirm the store where the purchase was done.
Once confirmed the matter will be escalated to the store and one of our managers will call to furthers assist.
Regards
JM
Dial a Bed
Best regards,
Dial-a-bed's reply10 Sept 2019, 12:55
Official
Hi Melissa
We are terribly sorry to read of your experience with one of our products.
May you Kindly confirm the store where the purchase was done.
Once confirmed the matter will be escalated to the store and one of our managers will call to furthers assist.
Regards
JM
Dial a Bed
We are terribly sorry to read of your experience with one of our products.
May you Kindly confirm the store where the purchase was done.
Once confirmed the matter will be escalated to the store and one of our managers will call to furthers assist.
Regards
JM
Dial a Bed
Best regards,
MT
Melissa T's updateReviewer Update
10 Sept 2019, 13:08Dial-a-bed Woodmead
MT
Melissa T's update10 Sept 2019, 13:08
Reviewer Update
Dial-a-bed Woodmead
MT
Melissa T's updateReviewer Update
13 Sept 2019, 08:17Good day
Thank you for your feedback.
I received a call from the store manager from Dial-a-bed Woodmead on Wednesday at 16:15. The store manager informed me that he spoke to my partner on Monday and explained that there is a process to follow. He continued to ask me why I wrote a review because the regional managers are "giving him hell" and he's unsure of what to tell his manager.
I explained to him that I wrote this review because it is an issue that needs to be resolved ASAP and upon reading previous reviews many other consumers had the same/similar issue and they had to follow up many times to resolve the issue and I do not want to have the same experience. The manager informed me that he had sent an email to Sealy but as of today we have had no update. The manager was very unprofessional in his response and I feel that this issue will not be resolved the way it should. In the meantime the collapsed part of the base is getting worse and it's affecting our sleep.
We now know not to support Dial-a-bed in the future because not only are we dealing with a broken bed months after purchase but we're receiving unprofessional service from the store manager.
Regards
Tired customer
Thank you for your feedback.
I received a call from the store manager from Dial-a-bed Woodmead on Wednesday at 16:15. The store manager informed me that he spoke to my partner on Monday and explained that there is a process to follow. He continued to ask me why I wrote a review because the regional managers are "giving him hell" and he's unsure of what to tell his manager.
I explained to him that I wrote this review because it is an issue that needs to be resolved ASAP and upon reading previous reviews many other consumers had the same/similar issue and they had to follow up many times to resolve the issue and I do not want to have the same experience. The manager informed me that he had sent an email to Sealy but as of today we have had no update. The manager was very unprofessional in his response and I feel that this issue will not be resolved the way it should. In the meantime the collapsed part of the base is getting worse and it's affecting our sleep.
We now know not to support Dial-a-bed in the future because not only are we dealing with a broken bed months after purchase but we're receiving unprofessional service from the store manager.
Regards
Tired customer
MT
Melissa T's update13 Sept 2019, 08:17
Reviewer Update
Good day
Thank you for your feedback.
I received a call from the store manager from Dial-a-bed Woodmead on Wednesday at 16:15. The store manager informed me that he spoke to my partner on Monday and explained that there is a process to follow. He continued to ask me why I wrote a review because the regional managers are "giving him hell" and he's unsure of what to tell his manager.
I explained to him that I wrote this review because it is an issue that needs to be resolved ASAP and upon reading previous reviews many other consumers had the same/similar issue and they had to follow up many times to resolve the issue and I do not want to have the same experience. The manager informed me that he had sent an email to Sealy but as of today we have had no update. The manager was very unprofessional in his response and I feel that this issue will not be resolved the way it should. In the meantime the collapsed part of the base is getting worse and it's affecting our sleep.
We now know not to support Dial-a-bed in the future because not only are we dealing with a broken bed months after purchase but we're receiving unprofessional service from the store manager.
Regards
Tired customer
Thank you for your feedback.
I received a call from the store manager from Dial-a-bed Woodmead on Wednesday at 16:15. The store manager informed me that he spoke to my partner on Monday and explained that there is a process to follow. He continued to ask me why I wrote a review because the regional managers are "giving him hell" and he's unsure of what to tell his manager.
I explained to him that I wrote this review because it is an issue that needs to be resolved ASAP and upon reading previous reviews many other consumers had the same/similar issue and they had to follow up many times to resolve the issue and I do not want to have the same experience. The manager informed me that he had sent an email to Sealy but as of today we have had no update. The manager was very unprofessional in his response and I feel that this issue will not be resolved the way it should. In the meantime the collapsed part of the base is getting worse and it's affecting our sleep.
We now know not to support Dial-a-bed in the future because not only are we dealing with a broken bed months after purchase but we're receiving unprofessional service from the store manager.
Regards
Tired customer