DIAL A BED.........no NETWORK & POOR coverage

I purchased a bed online in May, firstly the service we received from dial a bed online was poor, but we will excuse them as hard lockdown was in place, eventually after numerous calls i went into the Ballito store & i was helped by the staff. the reason was that they were out of stock on the bed that i had purchased and thats the reason they ignored all my mails and phone calls...... So i was asked if i would accept a matress from a different set on which i confirmed with the person that it would not be mismatched or be a problem and i was assured that it wont, i was desperate as i had moved home and sleeping on the floor. The bed was delivered in 5 days thanks to the staff at Ballito Dial a Bed.......3 weeks after i received the bed i lodged a complain on the online portal every 2nd day as the bed is very springy and noisy also doesnt match the base so it moves around alot & hurts the back, after numerous attempts on the online portal i decide to call Ballito store again, the lady called me back saying somebody would call to sort out....never happened, i called her again, she tried again.......no joy at all, i got my wife to call thereafter as i really had enough at this point, so after she called Ballito store she received a call shortly from a lady who promised to get someone out to sort this out in the next 2 days.............it is now 2 weeks since that call. I just want the bed changed or my money back PLEASE!!!!!!

Big ups the that Indian lady at the Ballito store, she was very helpful...........other than that service is beyond pathetic