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Maripa M

1 reviews | Active since Mar 2018

12 Aug 2022, 14:11

dial-a-bed Witbank branch a ****

I bought a King size Seally medium skyline bed from dial a bed and upon delivery I called them back complaining about my base and I was advised to buy base protector without them even listening to my issue. Today 12 August 2022 I'm stuck with a bed that will later collapse because they failed to supply me with what I bought. I was supp**** with an extra length mattress but with standard base; this means my mattress is over lapping and not fully supported. I went to the store to complain I was told that I should pay extra for their error because they delivered the wrong bed. I bought standard they supp**** extra length. on top of the loss that I paid in buying bedding for extra length now I must pay more; its ridiculous that the failed to inspect at dispatch now the onus is left on the consumer's side.

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Replies (1)
Dial-a-bed
Dial-a-bed's reply12 Aug 2022, 14:23
Official
Hi Maripa, we're sorry that you feel this way. Your query has been escalated to our regional manager for urgent attention and will be in contact with you soon to assist. NG.