Dial a bed, Very Bad customer service

My wife bought a bed online from dial a bed, the Bed has since been defective and this was reported to Dial a bed who in turn advised: Call Sealy, Send Pictures of the bed, all of which was done. But now weeks later we are being given the run around and no one is coming back to us. Sealy says they cant help, Dial a bed is not answering their phones.

Is this the way the 100 days guarantee works?

Dial a bed has become a useless place to dial a bed and I dont see us ever buying a bed here again.

I just want this bed changed as per your 100 days warranty and i am tired of the bad customer service and empty promises.