Dial-a-bed Umhlanga branch - go nowhere else!

I bought a bed online and the correct size mattress was delivered, but the incorrect size base came with it. Online sales Customer Service was supremely unhelpful until I was put in touch with Vikash Dewraj ***)- the manager at the Umhlanga branch. I had no dealings with him before and I am in Johannesburg, but he helped me to get everything sorted (and even helped on a Saturday)!

This man was my saviour! Firstly, he called me back when my phone dropped the call. Secondly, he promised to escalate the issue for me (without me having to send an email like customer services required). Thirdly, he called me 2 hours later to hear if I had heard from his manager yet. Upon saying no, he said he would follow up again and the manager then called me within 30 minutes. Fourthly, he called AGAIN that same day to check AGAIN if my issue had been resolved. I was so floored by his incredible service, especially since my business was not with his store! Fifthly, he managed to help me get the replacement bed delivered the following day (being Saturday). Finally, on Saturday, I had not heard anything, so I contacted him again. Within 10 minutes, he had a picture of my name on the delivery listing, the estimated time they would be at my house and the driver's name.

For all of this, I will go not through anyone else! He has won my business and loyalty!!