Dial-a-Bed thanks for NOTHING!!!

More than a month ago I ordered a bed from Dial-a-Bed. Ofcourse I had to pay for it immediately. After I placed the order somebody phoned and said I qualify for free delivery. I asked to have the bed delivered yesterday, 31 March 2023. I followed this up with an email and another call. Needless to say, the bed was not delivered yesterday. When I phoned the shop at Eco Park at 15h00 (we were moving house yesterday) nobody knew anything about my order. Promised to phone back. And so it went, on and on. Spoke to Tuli (with a babt crying in the background) at online orders who said she will send the warehouse an email and copy me on it, which I have not received. Today, we need to rent a trailer and drive from Centurion to Jhb (100kms) to collect the bed ourselves if we don't want to sleep on the floor again tonight!!!!!