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Omolemo M
1 reviews | Active since Jan 2024
24 Jan 2024, 17:05
Dial a bed / Sealy ignore clients
I purchased a SealyTurnbury bed on the 29th of April 2023 on the dial a bed online platform, the bed was delivered on the 2nd of May 2023. Second day of utilising the bed, it started making a squeaky sound. A week of utilising the bed it started causing back pains. I’ve been calling to lodge an enquiry but I’m always sent pillar to post, I even sent an email last year and haven’t received a reply . I have received little to no help in exchanging my bed and is still within warranty. I highly wouldn’t recommend this brand.
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Replies (6)0
Replies (6)
Dial-a-bed's replyOfficial
24 Jan 2024, 17:25Hi Omolemo, your query has been escalated to our online manager for urgent attention and our team will be in contact with you soonest to assist. Thanks, NG.
Dial-a-bed's reply24 Jan 2024, 17:25
Official
Hi Omolemo, your query has been escalated to our online manager for urgent attention and our team will be in contact with you soonest to assist. Thanks, NG.
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Omolemo M's updateReviewer Update
05 Feb 2024, 14:48I have been patiently waiting for your call, but nothing yet
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Omolemo M's update05 Feb 2024, 14:48
Reviewer Update
I have been patiently waiting for your call, but nothing yet
Dial-a-bed's replyOfficial
06 Feb 2024, 07:31Hi Omolemo, we have escalated your query to our customer service agents for urgent assistance and will follow up with our team this morning. Thanks, NG.
Dial-a-bed's reply06 Feb 2024, 07:31
Official
Hi Omolemo, we have escalated your query to our customer service agents for urgent assistance and will follow up with our team this morning. Thanks, NG.
Dial-a-bed's replyOfficial
07 Feb 2024, 13:47Hi Omolemo, our customer service team has communicated with you via email and requested images of the bed set in question. Kindly respond to our team via email so that they would be able to further assist in getting your query resolved. Thanks, NG.
Dial-a-bed's reply07 Feb 2024, 13:47
Official
Hi Omolemo, our customer service team has communicated with you via email and requested images of the bed set in question. Kindly respond to our team via email so that they would be able to further assist in getting your query resolved. Thanks, NG.
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Omolemo M's updateReviewer Update
23 Feb 2024, 11:40No email has been received from your team to date. A call came through to say an email was sent but upon checking my emails nothing was received
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Omolemo M's update23 Feb 2024, 11:40
Reviewer Update
No email has been received from your team to date. A call came through to say an email was sent but upon checking my emails nothing was received
Dial-a-bed's replyOfficial
23 Feb 2024, 13:06Hi Omolemo, we have shared your feedback with our team to forward the email again. Thanks, NG.
Dial-a-bed's reply23 Feb 2024, 13:06
Official
Hi Omolemo, we have shared your feedback with our team to forward the email again. Thanks, NG.