Dial-a-Bed Online Service: A Job Well Done!

We recently decided to renew our mattress and wanted something of top quality and which would last us for the years to come. As we have switched to online shopping for most of our necessities , we opted to use Dial-a-Bed Online service. Our experience with them was a decided 5-star one. Thabo Changela (Online Sales Consultant) answered our queries online and as we preferred to speak to a person, he called us immediately and offered expert advice in a most friendly manner. We made our purchase at the same time. The confirmation call from the warehouse came shortly. On the day when the delivery was supposed to occur, we phoned the warehouse to confirm but was told that due to certain reasons, the delivery could not take place as planned. We decided to contact Mrs. Desiree Jacobs (Online Branch Manager) who is also the supervisor of Mr. Changela. Not only was she profuse with her apologies, she immediately contacted the warehouse on our behalf. We received a call from the warehouse and spoke with Mr. Sylvester Molefe (Warehouse Consultant) who saw to it that our mattress was loaded onto the truck and delivered to us as the last job of the same day. This is what we call `team work' and we have nothing but praise for everyone involved. A job well done!