Dial a Bed Online poor service delivery
Less than 2 months ago purchased 3 beds at Dial a Bed Woodmead. Decent experience. I ordered 2 beds online and it's been a poor experience. No feedback unless you call. 3 to 4 days turned into 5 to 10 days. And now it will go to 15 days. I planned my purchase based on stated lead times. Nobody will call you, when you ask for a call back, 3 people will call and give you 3 separate messages. 1 will say delivery tomorrow, 1 will say delivery next week and 1 will say the product was damaged so they have to wait for a new 1 from the factory. They lag far behind everyone else on Online. If you are looking for efficiency and customer service, look elsewhere. Still waiting for my purchases
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Replies (3)
Dial-a-bed's replyOfficial
18 Jan 2024, 08:30Hi Altaaf, your query has been escalated to our online manager for urgent attention, and will be in contact with you soon assist with. Thanks, NG.
Dial-a-bed's reply18 Jan 2024, 08:30
Official
Hi Altaaf, your query has been escalated to our online manager for urgent attention, and will be in contact with you soon assist with. Thanks, NG.
's updateReviewer Update
18 Jan 2024, 18:07Just an update on this. Dial a Bed contacted me and were very apologetic about what's happened. I understand they have been put on the back foot by their suppliers for the beds. They apologised regarding the communication side of it and managed to get my beds delivered today somehow. My order was placed on the 6th, today is the 18th. That's definitely not okay in 2024, but I appreciated that the lady that helped me saved me from receiving delivery on the 23rd.
's update18 Jan 2024, 18:07
Reviewer Update
Just an update on this. Dial a Bed contacted me and were very apologetic about what's happened. I understand they have been put on the back foot by their suppliers for the beds. They apologised regarding the communication side of it and managed to get my beds delivered today somehow. My order was placed on the 6th, today is the 18th. That's definitely not okay in 2024, but I appreciated that the lady that helped me saved me from receiving delivery on the 23rd.
Dial-a-bed's replyOfficial
19 Jan 2024, 09:37Hi Altaaf, we're glad that our agent was able to assist in getting your order delivered. We value your feedback and are committed to improving our communication processes to prevent such delays in the future. Wishing you many good night's rest on your new bed set. Thanks, NG.
Dial-a-bed's reply19 Jan 2024, 09:37
Official
Hi Altaaf, we're glad that our agent was able to assist in getting your order delivered. We value your feedback and are committed to improving our communication processes to prevent such delays in the future. Wishing you many good night's rest on your new bed set. Thanks, NG.