PJ
Pieter J

1 reviews | Active since Mar 2016

27 Jun 2017, 10:10

Dial-A-Bed Online - Great Experience With Warranty Exchange

<p>After ordering, received a Sealy bedset shortly thereafter. Within a week or 2, noticed one side of the mattress completely collapsing, whilst the other side was still firm. Logged a call with my online contact person (Solly Ntshudisane) and immediately received an apology and feedback on how the process will unfold. Within a week, an inspection was scheduled and done*, a report was received* (*Bravo Beds/Sealy). After relaying the report Solly responded with "Thanks for letting me know I will sort It out for you" and he did! The whole unfortunate insident was resolved within a week. It was handled with care and professionalism and courteousness, thank you.</p>

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Replies (1)
Dial-a-bed
Dial-a-bed's reply27 Jun 2017, 13:45
Official

Hello Pieter

Thank you for taking the time out to pass on this Great Service compliment. We love hearing from our customers, but most importantly, we are delighted that your bed has been sorted and you are sleeping soundly again.

Thanks for your support.

Kind regards

Joanne