TJ
Tertius J
1 reviews | Active since Jan 2022
03 Jul 2025, 18:43
Dial-a-Bed Mosselbaai Bed-set complaint
We did recieved the replacement of our bed-set, after we have asked Hellopeter to assist. However, it was the Manager, Shawn Le Roux, from Dial-a-Bed, who has decided and take the responsibility, that rather wait for Sealy to sent out an inspector, to replace our bed-set. He did not only take care of a customer, but also for his company. I still give Dial-a-Bed Mosselbaai one star, but for Shawn I will give 5+ stars.
Tertius de Jager ***
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Dial-a-bed's replyOfficial
04 Jul 2025, 11:23Dear Tertius,
Thank you for sharing your experience with us. We’re especially pleased to hear that Shawn Le Roux made a meaningful difference in resolving your issue. Your 5-star rating for him truly speaks volumes, and we’re proud to have team members like Shawn who go above and beyond to ensure that our customers are taken care of, even during challenging situations.
We also recognise that the journey to get there wasn’t ideal, and that your initial experience left much to be desired. Feedback like yours is important, as it helps us identify areas where we need to improve, particularly at store level.
Your comments are taken seriously and have been shared with the relevant teams, and we’re committed to making the necessary adjustments to ensure a more consistent experience for all our customers.
Thank you once again for acknowledging Shawn’s service and for giving us insight into where we still need to do better. We look forward to welcoming you back and exceeding your expectations.
-NG.
Thank you for sharing your experience with us. We’re especially pleased to hear that Shawn Le Roux made a meaningful difference in resolving your issue. Your 5-star rating for him truly speaks volumes, and we’re proud to have team members like Shawn who go above and beyond to ensure that our customers are taken care of, even during challenging situations.
We also recognise that the journey to get there wasn’t ideal, and that your initial experience left much to be desired. Feedback like yours is important, as it helps us identify areas where we need to improve, particularly at store level.
Your comments are taken seriously and have been shared with the relevant teams, and we’re committed to making the necessary adjustments to ensure a more consistent experience for all our customers.
Thank you once again for acknowledging Shawn’s service and for giving us insight into where we still need to do better. We look forward to welcoming you back and exceeding your expectations.
-NG.
Dial-a-bed's reply04 Jul 2025, 11:23
Official
Dear Tertius,
Thank you for sharing your experience with us. We’re especially pleased to hear that Shawn Le Roux made a meaningful difference in resolving your issue. Your 5-star rating for him truly speaks volumes, and we’re proud to have team members like Shawn who go above and beyond to ensure that our customers are taken care of, even during challenging situations.
We also recognise that the journey to get there wasn’t ideal, and that your initial experience left much to be desired. Feedback like yours is important, as it helps us identify areas where we need to improve, particularly at store level.
Your comments are taken seriously and have been shared with the relevant teams, and we’re committed to making the necessary adjustments to ensure a more consistent experience for all our customers.
Thank you once again for acknowledging Shawn’s service and for giving us insight into where we still need to do better. We look forward to welcoming you back and exceeding your expectations.
-NG.
Thank you for sharing your experience with us. We’re especially pleased to hear that Shawn Le Roux made a meaningful difference in resolving your issue. Your 5-star rating for him truly speaks volumes, and we’re proud to have team members like Shawn who go above and beyond to ensure that our customers are taken care of, even during challenging situations.
We also recognise that the journey to get there wasn’t ideal, and that your initial experience left much to be desired. Feedback like yours is important, as it helps us identify areas where we need to improve, particularly at store level.
Your comments are taken seriously and have been shared with the relevant teams, and we’re committed to making the necessary adjustments to ensure a more consistent experience for all our customers.
Thank you once again for acknowledging Shawn’s service and for giving us insight into where we still need to do better. We look forward to welcoming you back and exceeding your expectations.
-NG.