Dial a bed is a ****

I bought a bed to the value of R10K in 2019 at Clearwater branch with ten your warranty. The bed's stitches started coming off, the store manager requested pictures and informed me that Sealy will send their people to conduct physical inspection. After sending pictures, the store ignored my emails and calls. I escalated the matter of Dial a bed on line and I was informed I must fork out R4k for a bed to be replaced. When I ask them how is their warranty calculated and whether I will keep the old bed? The online store refers me to the store, the store manager claim to have contacted me but none of them have answered my questions. I requested evidence from the store, showing me that they have read and made me understand the terms and conditions when I purchased the bed? The store manager said its obvious how warranty operates and therefore he doesn't have that evidence. Basically Dial a bed doesn't have a warranty, you must purchase another bed at a discount should they trick you in buying a faulty or damaged bed.