Dial a bed ********** service

I purchased 2 beds online from dial a bed on the 31st of July 2020, part of the terms are that they take 5 to 10 working days to deliver. So during the week of the 3rd of August I sent them a email with proof of payment and also to request when when delivery could be expected. One of the online team members rep**** that the warehouse at the Sandton branch will contact me for delivery details. ( I am not in South Africa at this stage and added a relatives contact details for delivery arrangements). A week went by and no delivery arrangements were made. I sent the person another email, a day later she rep**** that they do not have stock of the specific models of beds ordered but she will upgrade me to similar ones that they do have stock of and will assure delivery by the 14th of August 2020. Today is the 17th of August and not one person will inform me of the current status. I have requested a refund of the money paid due to the absolute poor service, their slogan is "sleep for life", placing an order from them will make you ''wait for life'. I have copied all sections via email, and not one single person will reply. Thank you dial a bed and team, you guys absolutely suck.